FAQS
ORDERING
Ordering is simple and easy. Add items to your basket as you look round the site. When you're done, go to checkout and review your order. Edit your basket if you want to remove something, or increase the quantities. Postage will be added at this point. If everything looks ok, proceed to checkout.
You will be given the option to create a customer account. Your details will be stored on the site, so you can speed through the checkout process on any future orders. Your details will remain confidential, and only used to fulfil your orders. There is a separate option to subscribe to the news letter at the bottom of each page.
PLEASE CHECK THAT THE ADDRESS YOU PROVIDE IS CORRECT, AS THIS WILL BE USED TO DELIVER YOUR ITEMS. WE ARE NOT RESPONSIBLE FOR MISSING DELIVERIES IF IT WAS SENT TO THE WRONG PLACE.
We are a UK based site, and are only accepting orders from the UK at this time. Orders from any other location will be cancelled and refunded. We are sorry if this causes you any inconvenience.
All items visible on the website are available to order, unless it states in the listing otherwise. The site automatically updates stock status, so you will be unable to purchase any out of stock items. Restocks will be done on a regular basis, but if you have any questions, please use the contact form.
Clothing may not be available in certain sizes, if it has sold out. In most cases there will be a restock at some point. Some items may be discontinued, but will usually be noted in the listing. If you have any questions please use the contact form.
PAYMENTS
Payments are securely processed by the Shopify system. We never get to see your bank/card details.
All accepted payment methods are displayed at the bottom of each page.
Any issues, please contact us.
DELIVERY
Postage costs are calculated by the value of your order. Items will be sent via Royal Mail, and are sent with a tracking number.
- £0.01-£9.99 - £1.60
- £10.00-£49.99 - £2.99 (flat rate)
- £50.00 and over - FREE
If you would prefer us to use a particular courier or other service, please contact us, and we will do our best to satisfy your requirements.
PRIVACY POLICY
All your details are securely held on the Shopify system. Any correspondence will concern your order and nothing else.
You financial information is securely dealt with by the payment processing system. We never get to see your bank details.
If you have any concerns or issues, please do not hesitate to get in touch, and we will do our best to help.
WHEN WILL MY ORDER BE POSTED
Orders will be sent the same day if ordered before 12pm. (This may not be possible at busier times, but you will be contacted with a delivery update)
Posting days are Monday to Friday. Any orders from 12pm Friday to 12pm Monday will be posted on Monday afternoon.
DELIVERY ISSUES
All items will be wrapped as securely as possible, but obviously breakages may occur. Please contact us as soon as possible with details and pictures if possible, so that we can correct the issue. In suitable circumstances, a refund or replacement will be offered.
Please allow a reasonable length of time for your order to arrive. If you have concerns, please contact us with your order number, name and address, so that we can investigate.
REFUNDS
A refund is available for any item that is unsuitable or doesn't fit. Please contact us first, so we know that there is an issue. Refunds will only be issued once the item has been received by us in it's original condition. Packaging should be undamaged, and clothing must still have tags on and not have been worn.
A refund for the item/s will be issued within 1 working day. Buyer pays return postage costs.
Faulty items will be refunded in full.
PROBLEMS/ENQUIRIES
There is a contact form on the website for any issues you have regarding anything to do with Goths & Rockers. If you would prefer, the email address is info@gothsandrockers.com
All messages will be answered as soon as possible, but always within 24 hours (regardless of which day it is).
SPECIAL REQUESTS
Looking for something particular? Please get in touch and we can try and source it for you. We enjoy a challenge!